As some may be aware, as of January 1, 2020, Hillside Animal Hospital is under new ownership. This is a very exciting time, as we announce Drs. Anna and Aaron as our new practice owners! Our goal with this Q&A, was to allow you, our dedicated clients, to get to know them on a different level.
Question: Where did you attend vet school?
Dr.’s Anna and Aaron: University of Missouri- Columbia
Question: How long have you been in practice?
Dr.’s Anna and Aaron: 6 years this May
Question: At what age did you know you wanted to be a vet?
Dr. Anna: My interest started when I was very young, and I would stand on a chair in a cap, mask, and gown and watch my dad perform surgery. I grew up in the animal hospital and never thought about doing anything else.
Dr. Aaron: 5 or 6 years old
Question: What is your favorite medical instrument?
Dr. Anna: My stethoscope! I love listening to hearts and lungs. Cardiology is so fascinating to me! You can gain so much information about the heart just by listening to it.
Dr. Aaron: 1. Ophthalmoscope- because eyes are so cool! 2. Scalpel blade or electrocautery- because I love performing surgery to cure a patient!
Question: What are your hobbies outside of veterinary medicine?
Dr. Anna: I love hiking with my wife and my dogs, going to the movies, and trying new restaurants.
Dr. Aaron: hiking, traveling, cooking, and gardening
Question: Why do you love working at Hillside?
Dr’s Anna and Aaron: We love working at Hillside for so many reasons! We have an excellent staff who are dedicated to client education and patient care. Everyone at Hillside Animal Hospital has a desire for knowledge and we all work together to provide the highest quality treatment for our patients. Also, we have fantastic clients who care for their pets and trust us to help them to the best of our abilities. It is an honor to be a trusted member of a pet’s care team and we really value the relationships that we have with our clients. However, the best part of our job is the ability to improve a patient’s life! It is always rewarding to see a patient who has become more confident at the vet because of our Fear Free practices.
Question: What are you looking forward to most as new practice owners?
Dr.’s Anna and Aaron: We are really looking forward to getting to know our clients better and continuing to foster relationships with our patients. We are excited to guide Hillside’s growth and to continue to offer excellent care to our patients.
Question: Where do you see Hillside at in 5 years?
Dr.’s Anna and Aaron: Hillside Animal Hospital has a bright future! We are excited to continue to offer excellent and compassionate care to our patients and their owners. Some of our future goals include becoming a certified Low Stress Handling veterinary practice, improving quality of life and care for our senior and geriatric patients, and expanding our services to allow for rehabilitation and physical therapy.
Additionally, we want to become more connected to our community and participate in programs that aid clients with financial need or difficult circumstances that make pet ownership more difficult. We have always enjoyed our work with rescue organizations and are looking forward to fostering more of those relationships.
--Written by Jayme Martin, Hillside RVT
by Carolyn Torno, RVT, Fear Free Certified Professional Level 3, Low Stress Handling Certified Silver
Stress - we all experience it when going to our doctor. Our heart races, blood pressure rises, and we just want to get it over with. While we can express our fears and anxieties to our health professionals, our pets cannot. In fact, a 2014 study conducted by Bayer Veterinary Healthcare showed that 37% of dog owners and 58% of cat owners believe that their pet hates veterinary visits. They have witnessed their pet being fearful, or in some cases become aggressive, because they are afraid of the exam process. When the pet's stress level increases, the physical exam not only becomes more difficult to perform but their vital signs and blood tests can be affected by rising levels of the stress hormone called cortisol. Watching their furry friend go through an anxiety inducing event will often deter pet parents from scheduling annual visits in the future. Without routine veterinary care, many issues may go undetected for long periods of time, having detrimental effects on their pet's health. Fortunately, there are certifications for veterinarians and staff that are changing the way we handle our patients. This helps make the process less stressful for everyone involved, resulting in happier visits and better care for our patients.
Fear Free Certification
Fear Free was developed in 2016 by Dr Marty Becker, a veterinarian who wanted to educate other veterinary professionals in recognizing and handling fearful animals. Currently there are three levels of individual certifications as well as a hospital certification. As many of you know, Hillside Animal Hospital has embraced this movement and became the 22nd hospital in the country to achieve the clinic certification in 2018. The majority of our staff has achieved, or is in the process of achieving, Level 3 credentials. We have completed over 22 hours of online classes each, designed to teach us how to recognize anxiety in our patients and adjust our techniques in ways to decrease the fear they are experiencing. We do not condone the old methods of forceful restraint or scruffing. You will notice that we will use lots of treats and gentle handling techniques to make the visits much more pleasant. We also offer Happy Visits free of charge to help your pet make better associations with our hospital. In some cases, the techniques we use are still not enough to help reverse the damage done by years of anxiety. In those instances we may be able to offer anti-anxiety medications for future visits to help your pet become relaxed.
Cat Friendly Practice Program
In addition to Fear Free, Hillside also became a certified Cat Friendly Practice in 2018. This program was established by the American Association of Feline Practitioners (AAFP) and the International Society for Feline Medicine (ISFM). Much like Fear Free, it focuses on recognizing fear and anxiety in our feline patients. We have set up a designated Cat Waiting area as well as a cat only exam room. Within the areas you will hear soothing sounds, smell relaxing lavender being diffused, and see Feliway infused towels and plug in diffusers emitting the calming pheromone. All of these, combined with using gentle handling techniques, are designed to help your cat feel more relaxed and therefore more comfortable during the exam process.
Low Stress Handling Certification
Low Stress Handling Certification was established in 2014 by Dr Sophia Yin. The late veterinarian was a pioneer in the behavioral field of veterinary medicine. After her death, Dr Sally Foote recognized its importance and continued Dr Yin's legacy by establishing Low Stress Handling University. The Silver Certification level requires students to complete 20 hours of online lectures and labs, as well as multiple quizzes and a final exam. The coursework offers extensive education on the fundamentals of behavior and learning theory, as well as teaching veterinarians and their staff to understand their patients' emotional states and how to apply skills to handle them in a less stressful way. One of the most recognizable methods are her cat towel wraps. There are several variations of these wraps, all of which help cats feel more secure and allow for less restraint during the exam. As of now, I am the only individual who is Low Stress Handling Silver Certified, though many other staff members are soon to follow. Once we have a minimum of 51% of our team members certified, we are planning on applying for the Low Stress Hospital Certification.
As you can see, the staff at Hillside Animal Hospital is committed to a well rounded approach to medicine. We believe that addressing both the physical and mental health of our patients allows us to provide better care for your pet. Because we want your pets to feel at ease during their visits, we encourage open communication about what your pet does and does not like. If your dog or cat doesn't like a particular part of the exam process, please let us know so that we don't cause any additional stress. We consider our pet parents to be part of the team and want you to participate in your pet's visit. Please bring treats, toys, or anything that they enjoy. If they are nervous about car rides, carriers, or other triggers prior to entering our hospital, please let us know. There are ways you can help ease their stress at home and along the way to the clinic to see us.
If you would like more information about the certifications mentioned above, please visit the following websites:
Descriptions of rabies go back thousands of years as it has classically been one of the most feared infections of all time. It is caused by a rhabdovirus that, in most cases, the disease is transmitted through a bite wound. So, you may find yourself asking, why does my indoor cat or dog that only goes outside to potty need a rabies vaccine? And the answer is, wildlife CAN and WILL come inside. The most common wildlife species to spread rabies in Missouri are the skunk, bat, raccoon, fox and coyote. It should be noted that wildlife (bats and raccoons especially) are able to gain access to indoor areas and potentially infect pets and people. Did you know there was recently a bat positive with rabies in St. Louis county?
It is because of rabies that St. Louis has pet licensing requirements in order to ensure that the community’s dogs and cats are vaccinated. When wildlife encounters humans or domestic animals, rabies becomes a public health problem. Despite vaccination being readily available, every year the U.S. reports the deaths of hundreds of dogs and cats from rabies, not to mention several human deaths. Rabies remains an important and nearly untreatable illness even now in the 21st century.
While it may take a long time for the virus to incubate, once even mild symptoms begin, death can occur within 10 days. Luckily, rabies prevention is accomplished with vaccination and limiting exposure to wildlife. The standard killed-virus vaccines are available for both cats and dogs. After the initial dose, (which is good for one year) subsequent doses are generally good for three years in Missouri. Call Hillside Animal Hospital today to ensure your family and pets are protected against rabies.
Hillside Animal Hospital
When our veterinarians ask you if we can perform a fine needle aspirate on your pet what we should say is, "We need an FNA ASAP."